Director of Student Services

HOURS: Hourly:  40 hrs/wk, mostly daytime, but on occasion (approximately 10-15 hours) will include some evening and Saturday hours.  

ACCOUNTABILITY: The Director of Student Services will work under the direction of, and will be accountable to, the SJ Executive Dean in conjunction with the Dean of Student Development.  

PURPOSE: The Student Services Director is responsible for implementing the services of the San Jose campus that support students throughout their seminary training. S/he is responsible to facilitate the admissions, registration, student accounts and student service activities of Western Seminary San Jose, working closely with system-wide campuses’ personnel. 

Responsibilities:

Admissions Facilitate the admission process of incoming students.

• Periodically attend outside Recruiting Events
• Review traditional ministry degree applications
• Participate in weekly enrollment meetings that occur near application deadline

• Facilitate process of MFT (Marital & Family Therapy track) program applications
• Coordinate with Recruitment in the management of tracking prospective students

Registration

• Manage syllabi for SJ with professors and other campuses, posting information to website
• Coordinate the semester schedule with professors and other campuses, posting information to website
• Facilitate registration for:  independent/individualized studies, Non-Credit Application/Registration, Alumni audit requests

• Extended office hours each first Saturday of the semester period and mid-semester student social lunches, plus other student events
• Oversee grading input with faculty, including Incomplete grades and extensions

Retention and Advising

• Coordinate with faculty advisors to retain inactive students
• Track and confer with Portland personnel on academic and financial petitions
• Serve as a dual representative for San Jose campus on the retention team, carrying out various tasks on behalf of the SJC
• Serve as academic advisor to non-degree, Graduate Studies Diploma, Graduate Studies Certificate, and MA Ministry Leadership students

Student Engagement

• Serve as primary communicator to all current students, including but not limited to: regular emails, monthly student newsletter, and other publications
• Manage student events, including, but not limited to: orientation, graduation, graduation banquet, semester activities, student socials, etc.
• Administrate general student service needs including but not limited to: ID cards with photos, student directories

Systems Support

• Support local staff with database interaction and reporting
• Participate in Core team training exercises with system wide personnel

• Respond to majority of student inquiries (regarding forms, registration, student accounts, registration holds, and other concerns)
• Provide faculty with class rosters and student email lists at the start of each semester
• Provide and respond to faculty inquires related to class enrollment and date/scheduling changes.

• Coordinate classroom schedule, open/lock-up procedures, and key distribution.
• Coordinate with IT department classroom set up and facilitation of faculty A/V and technological needs.

Additional duties as assigned by supervisor.

QUALIFICATIONS:

• Must possess a Bachelor’s Degree
• Ability to prioritize and manage multiple tasks with efficiency and composure
• Ability to streamline and create more efficient student service procedures
• Superior organizational abilities so as to ensure prompt accessibility to stored data and timely completion of projects, and communication
• Excellent proofreading skills and concern for accuracy in all work produced
• High level of proficiency with PC-compatible computers
• Familiarity/ability with Microsoft Office suite products
• Ability to communicate effectively and accurately with peers, students, and faculty both orally and in written form
• Outgoing, friendly, and customer service oriented
• Ability to work well as a team player and a self-starter
• Capability to deal maturely with sensitive/confidential information
• Ability to handle the physical demands of the position
• Evangelical Christian commitment and lifestyle consistent with the National Association of Evangelical’s Statement of Faith and the Seminary’s governing virtues