We are a small business focused on people, not just our bottom line.
Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities
to make your mark at the office - and a difference in your community. So if you're talented, driven and want to work for a company that cares, put a rewarding career more within reach at Ameriprise Financial.
Responsibilities
• Complex Correspondence
• Act as liaison with Minneapolis business (corporate office)
• Complex problem resolution
• Escalated advisor and client problem solving & resolution
• Supports and promotes change
• Takes initiative to share information and promote open communication
• Attends training and shares with the Team(s)
• Able to provide a high level of written and oral communication
• Understands audience and communicates appropriately
• Supports Team members in meeting client's needs
• Able to provide work direction and feedback
• Ability to contribute to Team productivity (phone coverage, complex processing) and spend time on other tasks (projects, coaching, mentoring, leadership responsibilities)
Required Qualifications
• Organization, time management and data entry skills
• Outstanding customer service in a time-sensitive manner
• Ability to process detail-oriented material measured by accuracy and productivity standards
• Experience working with mainframe systems and PC software applications
• Effective communication, listening and telephone skills
• Team player attitude and ability to work under pressure and meet deadlines
• Willingness to participate in quality and process improvement activities
• Strong analytical and problem solving skills
• Ability to manage multiple tasks effectively
• Ability to work well with a team and independently
• Skilled in Microsoft Office applications (Word, Excel, Power Point)
• Ability to prioritize and manage multiple tasks
A background and reference check is mandatory.
If you are the right person for us, please apply, including a one page cover letter telling us more about yourself and your experience. Only applications with both a cover letter and resume will be considered.
