Group Publishing, Inc.

Customer Support Representative

Group Publishing, Inc.
Loveland, Colorado, United States


Date Posted: 08/11/2017
Categories: Customer Service - Sales
Job Type: Part-Time

Job Description:

The Sales & Digital Marketing Team at Group Publishing has a Part-Time opening for a Customer Support Representative. Learn and promote Group’s products and services using your sales techniques and participate in ever-changing marketing promotions.

 

Responsibilities of the Customer Support Representative:

• Relate to customers and co-workers in a friendly, relational manner in written and oral communication, and professional etiquette is imperative

• Take orders from churches, individuals, and retail customers

• Answer customer inquiries and resolve issues

• Stay current on all of Group’s products and services

• Help customers with Group’s electronic and web-based products

• Meet sales goals, call standards, and quality assurance standards

 

Requirements:

• 2 years of sales and/or customer service experience

• Outbound call experience

• Proficient knowledge of Windows Outlook and Office

• Customer Relationship Management software

• Live Chat experience

• Able to sit at a computer station, use repetitive motion on a keyboard, and wear a telephone headset for up to five hours a day

• Regular, consistent and punctual attendance

 

The position is Monday-Friday, 1 PM-6 PM. Bi-lingual in English and Spanish is desired.

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