Customer Service / Listener Services Supervisor

Family Stations, Inc.
Alameda, California, United States
Date Posted: 09/01/2017
Categories: Church/Ministry - Customer Service
Job Type: Full-Time
Employee Workplace: Unspecified
Job Description:

Family Stations, Inc. is a Christian Ministry and we provide an environment where the mind, body and spirit are acknowledged. In our lovely facility, you will find a prayer chapel off the downstairs, scripture displayed, and a nurturing working atmosphere where all are encouraged to thrive.

 

Our mission: “Everything we do at Family Radio is to enable people to discover, read, trust, and profess the Word of God, the Bible”.

 

Duties and responsibilities:

 

Under the supervision of the Sr. Business Operations Manager, the Listener Services Supervisor will: 

  • Directly supervise the individuals responsible for providing the high-quality day to day support to Family Radio’s listeners
  • Manage the workflows and workloads of the team and assist with performance metric development and monitoring
  • Ensure and approve proper listener request entries and their timely fulfillment, adhering to 48 hour internal SLA
  • Ensure communication meets established Family Radio quality standards by working with the Writing Team
  • Train and mentor members of the Listener Services Team as needed
  • Assist Sr. Manager in maintaining CRM database integrity
  • Assist Sr. Manager in creating and maintaining scripts and templates for team use
  • Handle escalations and exercise sound judgement
  • Seeks opportunities for continuous improvement
  • Be the voice of the Listener Services Team to the rest of the organization
  • Other duties as assigned

 

The right candidate will:

 

Possess a positive attitude

 

See opportunities rather than obstacles

 

Is comfortable asking why and proposing new ideas

 

Possess good interpersonal skills

 

Customer service background/mindset

 

Previous Call Center Supervisor experience preferred

 

Computer proficiency

 

 

 

Education Required:

Bachelor’s degree preferred but applicable work experience will be considered in-lieu of degree.

 

 

TO APPLY, please cut and paste this link into your URL: http://www.familyradio.org/resources/career/career-opportunities/listener-services-team-supervisor/

 

 

Please Note: This is a contract to hire position.


 

Family Stations, Inc. is an Equal Opportunity Employer (EOE) and a Non-Denominational Corporation.

 

You Also May Be Interested In:
Job Seeker Tools
Post
Resume
Resume
Help
Career
Tools
About Family Stations, Inc.

Family Radio, established in 1959 under the official name, Family Stations, Inc. aired its first broadcast on February 4, 1959 over flagship station KEAR FM in San Francisco, CA. Family Radio strives to maintain the highest degree of integrity and efficiency in the use of financial gifts. God working through the gifts of His people has enabled Family Radio to build and operate a national network of powerful AM and FM stations and translators throughout the United States. Today by use of satellite, Internet and terrestrial radio technology Family Radio furthers our mission into many foreign countries including Europe, North Africa and the continent of Asia. For more information, please visit our website.
More...