Technical Support Analyst

CRISTA Ministries
Seattle, Washington, United States
Date Posted: 12/26/2017
Categories: Information Technology
Job Type: Full-Time
Employee Workplace: Unspecified
Job Description:

GENERAL SUMMARY: The Technical Support Analyst provides enterprise level technical support to on-site and remote staff, including computer hardware and peripherals, software, networking, VOIP phones and mobile devices.  Provide Tier I, II and III level support taking most issues from initial contact to final resolution with little supervision.

 

  1. Analyze, troubleshoot, and resolve issues, from simple to complex, with business hardware and software. Perform basic network troubleshooting before escalating to the Server and Network Team. Accurately document all work in ticket tracking system and team knowledgebase. Prioritize tasks based on service level agreement criteria with limited supervision.
  2. Responsible for provisioning and deploying corporate owned PC desktops/laptops/tablets with the organization’s standard images and software. Perform physical computer moves and setup for training and special events.
  3. Provide basic Active Directory, Exchange, ShoreTel, Anti-Virus, System Center and MDM administration.
  4. Assist users in analyzing and identifying hardware/software needs and provide advice regarding current options, policies, and procedures.
  5. Provide guidance and mentorship to lower level team members and interns.
  6. Provide one-on-one and group technology training sessions.
  7. Work collaboratively with supervisor, coworkers and customers.
  8. Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:  None 

 

ESSENTIAL QUALIFICATIONS:

 

 

Christian Commitment: A deep and abiding faith that is fully surrendered to the will of Jesus Christ, evidenced by a lifestyle that is consistent with biblical principles.  Demonstrated commitment to spiritual growth and development that is exemplified in word and deed.  Demonstrates the values of a CRISTA leader.

Education: High school diploma or equivalent.

Experience:

  • Two years’ supporting technology in a corporate environment using Microsoft Windows operating systems and applications.
  • One year working with Active Directory, Microsoft Exchange administration and basic network troubleshooting.

Licensure/Certification: None required

Software and Equipment Experience:

  • Expert knowledge of current MS operating systems
  • Strong understanding of Microsoft environments and peripherals
  • Strong MS Office/Outlook skills
  • OS imaging software: Microsoft SCCM or MDT preferred
  • Anti-Virus and malware remediation
  • Telephony/VOIP systems
  • iOS and Android mobile devices

Other Considerations: 

  • Passion for providing excellent customer service.
  • Communication skills are superior to the typical technician. You genuinely like to help people, are friendly and have a knack for explaining technical concepts to non-technical people.
  • Patient demeanor.
  • Eager, resourceful, and constantly put your problem-solving skills to the test.
  • Tech savvy and utilize the latest tools to make your work as efficient as possible.
  • Natural curiosity for the tech industry, and a desire to be part of a high energy and passionate team committed to serving God by helping others.
  • Strive for greatness through a teamwork approach.
  • Excellent at prioritizing and know which fires to put out first.
  • Able to adapt and respond to innovation and change, and identifying areas for improvement.
  • Demonstrate personal accountability, excellence and integrity.
  • Ability to travel to other CRISTA locations to provide scheduled or emergency on-site technical assistance.
  • Positions assigned to CRISTA’s Shoreline Campus or Crista Shores will require working in areas with unsupervised access to vulnerable adults through CRISTA’s Senior Living Ministry.

To be considered for this position please submit an application via our webiste: https://app.jobvite.com/j?cj=oM7A6fwj&s=Christian_Jobs

 

 

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About CRISTA Ministries

Welcome to CRISTA. CRISTA is a family of ministries empowered to serve the needs of the world with the Gospel of Jesus Christ.  

Based in Seattle, Washington with a reach both locally and globally, we exist to transform lives with the Gospel of Jesus Christ through sustainable, Biblical Christian ministries.  

CRISTA is five distinct ministries, each with their own vision and mission. And yet, they are all part of the CRISTA family. Each ministry has answered the call to serve in their unique way, striving together toward one goal—to draw people into a transforming relationship with Christ. 

From World Concern’s relief and development efforts around the globe; from CRISTA Media’s stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year round at CRISTA Camps; from the young minds equipped with knowledge at King’s Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve. 

Loving God by serving people—meeting practical and spiritual needs—so that those we serve will be built up in love, united in faith and maturing in Christ. 

We look forward to sharing our journey with you. 

CRISTA Ministries Statement of Faith

  • We believe the Bible to be the inspired, the only infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three persons: Father, Son and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that mankind was created in the image of God, all people everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit.
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a godly life.
  • We believe in the resurrection of both the saved and the lost; they that are saved unto the resurrection of life and they that are lost unto the resurrection of the damnation.
  • We believe in the spiritual unity of believers in our Lord Jesus Christ.
  • We believe that God designed marriage as a covenantal bond between one man and one woman, and God’s intent for sexual expression is to occur only in the covenant of marriage.
  • We believe that human life is sacred from conception to its natural end; and that we must have concern for both physical and spiritual needs.
  • We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.
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