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Western Seminary - San Jose

Director of Student Services

Western Seminary - San Jose
Milpitas, California, United States

Date Posted: 02/28/2017
Categories: Administrative - Education
Job Type: Full-Time

Job Description:

HOURS: Hourly:  40 hrs/wk, mostly daytime, but on occasion (approximately 10-15 hours) will include some evening and Saturday hours.  


ACCOUNTABILITY: The Director of Student Services will work under the direction of, and will be accountable to, the SJ Executive Dean in conjunction with the Dean of Student Development.  


PURPOSE: The Student Services Director is responsible for implementing the services of the San Jose campus that support students throughout their seminary training. S/he is responsible to facilitate the admissions, registration, student accounts and student service activities of Western Seminary San Jose, working closely with system-wide campuses’ personnel. 



Admissions Facilitate the admission process of incoming students.

  • Periodically attend outside Recruiting Events
  • Review traditional ministry degree applications
  • Participate in weekly enrollment meetings that occur near application deadline
  • Facilitate process of MFT (Marital & Family Therapy track) program applications
  • Coordinate with Recruitment in the management of tracking prospective students



  • Manage syllabi for SJ with professors and other campuses, posting information to website
  • Coordinate the semester schedule with professors and other campuses, posting information to website
  • Facilitate registration for:  independent/individualized studies, Non-Credit Application/Registration, Alumni audit requests
  • Extended office hours each first Saturday of the semester period and mid-semester student social lunches, plus other student events
  • Oversee grading input with faculty, including Incomplete grades and extensions

Retention and Advising

  • Coordinate with faculty advisors to retain inactive students
  • Track and confer with Portland personnel on academic and financial petitions
  • Serve as a dual representative for San Jose campus on the retention team, carrying out various tasks on behalf of the SJC
  • Serve as academic advisor to non-degree, Graduate Studies Diploma, Graduate Studies Certificate, and MA Ministry Leadership students

Student Engagement

  • Serve as primary communicator to all current students, including but not limited to: regular emails, monthly student newsletter, and other publications
  • Manage student events, including, but not limited to: orientation, graduation, graduation banquet, semester activities, student socials, etc.
  • Administrate general student service needs including but not limited to: ID cards with photos, student directories

Systems Support

  • Support local staff with database interaction and reporting
  • Participate in Core team training exercises with system wide personnel
  • Respond to majority of student inquiries (regarding forms, registration, student accounts, registration holds, and other concerns)
  • Provide faculty with class rosters and student email lists at the start of each semester
  • Provide and respond to faculty inquires related to class enrollment and date/scheduling changes.
  • Coordinate classroom schedule, open/lock-up procedures, and key distribution.
  • Coordinate with IT department classroom set up and facilitation of faculty A/V and technological needs.

Additional duties as assigned by supervisor.


  • Must possess a Bachelor’s Degree
  • Ability to prioritize and manage multiple tasks with efficiency and composure
  • Ability to streamline and create more efficient student service procedures
  • Superior organizational abilities so as to ensure prompt accessibility to stored data and timely completion of projects, and communication
  • Excellent proofreading skills and concern for accuracy in all work produced
  • High level of proficiency with PC-compatible computers
  • Familiarity/ability with Microsoft Office suite products
  • Ability to communicate effectively and accurately with peers, students, and faculty both orally and in written form
  • Outgoing, friendly, and customer service oriented
  • Ability to work well as a team player and a self-starter
  • Capability to deal maturely with sensitive/confidential information
  • Ability to handle the physical demands of the position
  • Evangelical Christian commitment and lifestyle consistent with the National Association of Evangelical’s Statement of Faith and the Seminary’s governing virtues
Western Seminary, San Jose is located in the Bay Area / Silicon Valley area of California.
Interested candidates, please provide cover letter and resume- thank you.