Customer Service Representative - Nashville, TN

Customer Service Representative / Salem Publishing / Nashville, TN

Description:

The Customer Service Representative is responsible for answering inbound telephone calls and making outbound calls with the intention of selling publication subscriptions.

Responsibilities:

• Ensure a high quality of Customer Service by creating a pleasant and friendly experience with each customer while meeting their needs.
• Answer inbound calls for various customer services needs such as renewing a subscription, starting a new subscription, replacing a missed issue, canceling, and address changes.
• Help maintain current levels on subscribers by making outbound calls to expired subscribers.
• Meet or exceed monthly sales quota
• Process renewals, new orders and payments correctly in the system, using various methods of payments. Process address changes and cancelations in the system.
• Update and turn in various Marketing/Sales reports to management.
• Participate in ongoing training and team collaboration efforts.
• Maintain the highest standards of professionalism when interacting with fellow team members as well as prospects and customers.
• Operate general office machinery (i.e., computer, copy machine, fax machine, etc.).

Job Requirements:

• Some telesales or customer service experience
• Some cash applications or Accounts Receivable experience
• Computer proficiency in Microsoft Word, Excel and Outlook
• High School diploma, GED or equivalent

Qualifications:

• Positive attitude, self-motivated and energetic
• Ability to work in a team environment
• Data entry skills
• Excellent customer service and communication skills
• Good time management; the ability to organize and manage multiple priorities
• Problem solving skills
• Detail oriented

Salem Media Group is an equal opportunity employer